Politique de remboursement

Damages and Issues

Please inspect your order upon reception; if items are defective, damaged or if you receive the wrong item, please photograph the condition as it arrived and contact us immediately, so that we can evaluate the issue and make it right - whether by refunding you, or sending you a replacement.

 

Refund Policy

We pride ourselves in blending our award-winning Chai with the highest quality ingredients. We love to drink it and are pleased to know that so many others enjoy it as well.  If you don’t love our chai, please visit our contact page and let us know why.

• We reserve the right to refuse any refund requests that do not meet our policy criteria.
• To be eligible for a refund, your request must be received within 30 days from the original order date.
• We will not provide a refund for a request that is received more than 30 days after original order receipt. 
• Shipping fees are non-refundable unless the item is defective.

 

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on our items. Since our chai is a perishable food product, we do not accept product back into our facility for safety precautions.