Welcome to the Blue Lotus Chai FAQ page!

Here, you'll find answers to some of the most common questions about our products, ingredients, and brewing methods.

Whether you're a long-time chai enthusiast or new to the Blue Lotus Chai family, we're here to help you enjoy the perfect cup of chai every time.

If you don't find the information you're looking for, please feel free to reach out to our customer support team.

What is Masala Chai?

Masala Chai is a traditional Indian sweetened milk tea made by blending black tea with spices, sweetener, and hot milk. Our Traditional Masala Chai is made with brewed black tea, dried into a powder, and combined with our signature organic spices. It dissolves easily in hot water, so no steeping or straining is required.

How many calories are in Blue Lotus Chai?

Blue Lotus Chai is calorie-free until milk or sweetener is added. 

Is Blue Lotus Chai vegan and gluten-free?

Yes, our chai is vegan and gluten-free! Many people use their favorite plant-based milk—almond, soy, rice, coconut, oat, and others—and absolutely love it. For a creamier chai, we recommend using a higher ratio of milk to water, especially with thinner plant-based milks.

How much caffeine is in Blue Lotus Chai?

One cup contains 10-15 mg of caffeine, about 1/7 of an 8 oz. cup of coffee. Our Matcha Masala Chai has a slightly higher caffeine content at 25-35 mg per cup.

Do you have a caffeine-free version of your Masala Chai?

Yes! We offer Organic Rooibos Masala Chai, which is caffeine-free and similar in flavor to our Traditional blend, as well as Organic Golden Rooibos Masala Chai, which has turmeric and maca added.

Can I buy Blue Lotus Chai wholesale?

Yes! If you own a retail business, restaurant, or café, and have a tax ID number, you may be eligible to become a wholesale partner. Visit our wholesale request page for more details. 

How sustainable is Blue Lotus Chai’s packaging?

  • Our 2 oz and 3 oz tins are reusable and refillable. 
  • Our bamboo measuring spoons are reusable and made from renewable bamboo. 
  • Our 1 lb and 5 lb bulk bags are packaged in Omnidegradable© TEKPAK bags.

My bamboo spoon is missing!

After a long trip, the bamboo spoon can sometimes settle near the bottom of the tin. Please do a little digging before contacting us for a replacement.

What should I do if I receive damaged chai from Amazon?

Please contact Amazon customer service directly for assistance with any issues involving orders from our Amazon store. 

Does flash drying use chemicals? What is the process?

No, it’s a chemical-free process using heat and pressure. 

I found a long fiber or string in my chai powder. Is this a hair?

The ginger root in our blend can leave fibers that might resemble hairs, but rest assured, they are harmless plant fibers. 

What type of cinnamon is in your chai?

Our chai is made with certified organic cassia cinnamon.

Are there allergens in your facility or products? 

Our facility and products are free from peanuts, tree nuts, soy, wheat, gluten, fish, seafood, meat, poultry, eggs, and dairy.

Have your products been tested for lead or heavy metals?   

Our black tea and certified organic spices are sourced from multiple suppliers and countries. Each batch is tested for various qualities, including lead and other heavy metals, to ensure safety and compliance with permissible consumption limits. It's important to note that elements like lead and mercury are naturally occurring and may be present in trace amounts in agricultural products. 

What is your spiciest and least spicy chai? 

Our Traditional Masala Chai is the spiciest, while our mint and Mandarin varieties are milder. We encourage you to try them all to find the best fit for you.

What is the best way to store my chai?

To maintain the freshness and flavor of your chai, store it in a tightly sealed container in a cool, dark, and dry place. Avoid refrigeration or freezing to prevent moisture and temperature changes.

Do you ship outside of the US?

Currently, we only ship to the US and Canada, but are working to expand globally.