
FAQ

If you don't find the information you're looking for, please feel free to reach out to our customer support team.
What is Masala Chai?
Masala Chai is a traditional Indian sweetened milk tea made by blending black tea with spices, sweetener, and hot milk. Our Traditional Masala Chai is made with brewed black tea, dried into a powder, and combined with our signature organic spices. It dissolves easily in hot water, so no steeping or straining is required.
What happened to the bamboo spoon?
Due to supply chain disruptions, our 3oz, 2oz, and .5oz packaged masala chai varieties do not include a bamboo spoon. While we are sad to see the spoons go, this shift has opened the door to new ideas—so stay tuned to see how we continue to enhance the Blue Lotus Chai experience.
If, like us, you are grieving the loss of the beloved bamboo spoon, we recommend this local maker for your tiny spoon needs.
What happened to your mint and mandarin chai?
Sadly, our mint and mandarin varieties have been discontinued. An easy way to recreate our Mint or Mandarin Chai at home is to prepare a cup using our Traditional Masala Chai blend, and add a few drops of peppermint or orange extract. We recommend starting with 1–2 drops and adjusting to taste. We personally like using the Organic Peppermint Extract and Organic Orange Extract from Mountain Rose Herbs.
How sustainable is Blue Lotus Chai’s packaging?
Our 2oz and 3oz tins are reusable and refillable, and our 8oz and 1lb bulk bags are packaged with Omnidegradable© materials.
How many calories are in a chai latte?
Blue Lotus Chai is calorie-free until milk or sweetener is added. We encourage you to make it your own.
Is Blue Lotus Chai vegan and gluten-free?
Yes, our chai is vegan and gluten-free! Many people use their favorite plant-based milk—almond, soy, rice, coconut, oat, and others—and absolutely love it. For a creamier chai, we recommend using a higher ratio of milk to water, especially with thinner plant-based milks.
How much caffeine is in chai?
Our chai blends have between 17-31 mg of caffeine per quarter teaspoon serving, depending on the variety. That’s about 1/5 to 1/3 the caffeine of an 8 oz cup of coffee.
Caffeine content may vary slightly due to the natural differences in tea leaves and blending.
Explore our naturally caffeine-free varieties made with rooibos>
Do you have a caffeine-free chai?
Yes! We offer our Organic Rooibos Masala Chai, which is naturally caffeine-free and similar in flavor to our Traditional blend, as well as our Organic Golden Rooibos Masala Chai, which has the additions of turmeric and maca.
I found a long fiber or string in my chai powder. What is this?
We source finely ground ginger and turmeric root powders. While we send all of our chai blends through a fine mesh screen before packaging, sometimes a plant fiber will sneak through the screen. Feel free to contact us at info@bluelotuschai.com if you are ever unsure what you are seeing in your chai.
Do you have less spicy chai?
Our Traditional Masala Chai is the spiciest, while our rooibos varieties are milder. We encourage you to try them all to find the best fit for you. Try our chai collections to try all of our varieties.
Tip: Try playing with the chai to milk/water ratio to find the right spice level for you.
Do you ship outside of the US?
Currently, we only ship to the US, but are working to expand globally. Reach out to us and let us know where in the world you'd like to see Blue Lotus Chai.
Does flash drying use chemicals? What is the process?
No, it’s a chemical-free process using heat and pressure.
What should I do if I receive damaged chai from Amazon?
Please contact Amazon customer service directly for assistance with any issues involving orders from our Amazon store.
Health, Safety, and Quality Assurance Practices
How does Blue Lotus Chai seal the tins?
Blue Lotus Chai tins are closed after filling in our hygienic facility with transparent blue strip seals, which stretch across the lid and down onto the tin and are intended to prevent contamination or opening during storage, handling, and merchandising.
(All of our pouches and bags are heat-sealed)
Are there allergens in your facility or products?
Our products are allergen-free and we do not allow allergens in the production or warehouse areas of our facility.
Have your products been tested for lead or heavy metals?
Our black tea and certified organic spices are sourced from multiple suppliers and countries. Each batch is tested for various qualities, including lead and other heavy metals, to ensure safety and compliance with permissible consumption limits. It's important to note that elements like lead and mercury are naturally occurring and may be present in trace amounts in agricultural products.