We ship to all addresses within the United States, including Hawaii and Alaska. For information on International Shipping please scroll to the bottom of this page.

• We offer free standard shipping within the US for all orders $50 and over, via USPS Ground Advantage.
• For orders under $50, a flat shipping rate of $6.25 will be applied at checkout. 
• Orders will be processed and shipped within 2-3 business days. Delivery times may vary depending on your location.* 
• While rare, inventory errors, out of stocks, or unforeseen circumstances may cause the processing time to be extended. You will be notified by email as soon as we become aware of any delays.
• We are not responsible for any delays or delivery issues caused by the shipping carrier or shipping address inaccuracies provided by customers. 
• Shipping fees are non-refundable. See our Refund Policy below for more details.

*Please note: orders placed over the holidays may take a few extra business days to arrive due to increased volume of orders and periodic seasonal delays in shipping with most major carriers. If you are looking to purchase our chai as a gift around the winter holidays, we suggest ordering early to ensure you receive your chai well before any major holidays.

Canceling or Modifying an Order

If you email us and we are able to catch your order before our fulfillment team does, we will try our best to help you out. Reach us at contact us here.

If your order has already shipped, we are not able to offer any modifications or cancellations

Damages and Issues

Please inspect your order upon reception; if items are defective, damaged or if you receive the wrong item, please photograph the condition as it arrived and contact us immediately, so that we can evaluate the issue and make it right - whether by refunding you, or sending you a replacement.

Refund Policy

We pride ourselves in blending our award-winning Chai with the highest quality ingredients. We love to drink it and are pleased to know that so many others enjoy it as well.  If you don’t love our chai, please visit our contact page and let us know why.

• We reserve the right to refuse any refund requests that do not meet our policy criteria.
• To be eligible for a refund, your request must be received within 30 days from the original order date.
• We will not provide a refund for a request that is received more than 30 days after original order receipt. 
• Shipping fees are non-refundable unless the item is defective.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on our items. Since our chai is a perishable food product, we do not accept product back into our facility for safety precautions.

At present, we exclusively offer international shipping services to Canada.

Shipping Method and Cost

• All orders shipping to Canada are dispatched via Global Post Go or Global Post Plus.
• Orders under 2lb will ship via Global Post Go, at a flat fee of $19.99 USD ($28.00 CAD).
• Orders over 2lb will ship via Global Post Plus, with a variant cost depending on the weight of your order.

Duties and Taxes

We operate on a Delivered Duty Paid (DDP) basis, meaning duties and taxes are paid for and taken care of before your order is delivered to you. This ensures a smooth and easy experience for our Canadian customers.

Order Processing & Transit Time

All orders are processed and shipped within 2-3 business days from the date of purchase. Please note that delivery times fluctuate based on your location. Transit times for Canadian orders vary from 7-21 business days.* If your order is not received with in this time frame, please contact us and we will make sure you are taken care of.

If you are not seeing a rate displayed during checkout, or receive an error message, please contact our customer service team so we may assist you with your order.